It's frustrating when you're unable to clock in or clock out to record your time. In a time like this, it's best to keep calm and find out what went wrong to address them accordingly. Below are the most common causes and solutions:
The clock-in/out method you're using was disabled
With the new feature release, your clock-in options might be adjusted to fit your company policies. Here are some of the available options:
Web clock in using the manual button
Mobile clock in using the manual button
Mobile clock in using QR code
If you do not see one of these options, it might have been disabled by an Admin. Please check with them for more details.
You didn't enable location services
You might be required to enable GPS when clocking in if the Geofencing is enforced by your company. Please turn on your location services on your device before clocking, or you'll receive the following message:
You are not in the range
If you receive this message while clocking in/out with location services enabled, it tends to mean you are either not clocking in at your designated office or are out of range. Please move as close to the center of your office as possible.
If the problem persists, the Geofencing radius may have been incorrectly set. Please contact your Admin or HR so that they can make the necessary changes.
The date and time on your device is not synchronized
When receiving an Invalid clock message, it usually means the date and time on your device are not completely synchronized with global time. To fix it, follow these instructions:
On your device, go to Settings and check whether the date and time are set as Automatic
Switch it to Manual and switch back to global time
If you are using a browser, clear the cache and cookies and try again
Your attendance record for the day has been edited
This error typically occurs when you (or your management team) edit the hours worked prior to or during a shift. This will disable the clock-in feature.
In this case, please manually enter the hours you worked in Attendance > My Attendance and leave a note for your Line Manager.
Your attendance was approved
This error usually occurs when your management team approves (or rejects) your attendance during the middle of the shift, causing the clock-in feature to block further changes made to the current attendance record (i.e., block clocking in/out and editing your hours.)
We strongly advise you to notify your HR department so that you can revert your attendance status within the day and for you to clock out. You will not be able to clock out if no further action is taken.
The clock-in feature will be reset at midnight, allowing you to clock in to work the next day even if you did not clock out the night before.
Your attendance was confirmed
Similar to the case above, the management team will need to confirm your timesheet at the end of each Attendance cycle. If they approved and confirmed your attendance during your shift, it would cause the clock-in feature to be blocked from further changes (i.e., block clocking in/out and editing your hours.)
You can check whether your attendance has been confirmed or not in Attendance > My Attendance.
Unfortunately, once attendance is confirmed, it can't be reverted. We suggest reporting it to your management team immediately so they can address the issue accordingly.
If you've checked all probable causes above and none is working for you, let us know the details of what's happening via chat or email us at firstname.lastname@example.org for the best support.