It's frustrating when you're unable to clock-in or clock-out to record your time. In a time like this, it's best to keep calm and find out what went wrong to address them accordingly. Below is the most common causes:
The clock-in option you're using was disabled
With the new feature release, your clock-in options might be adjusted to fit your company policies. Here are some of the available options:
Web clock-in using the manual button: when disabled, the clock-in section on your Dashboard and in the Attendance module will be hidden
Mobile clock-in using the manual button: when disabled, the clock-in button on mobile app will be hidden
Mobile clock-in using QR code: when disabled, you will not be able to use the Scan to clock-in feature
You didn't enable location services
You might be required to enable GPS when clocking in if the Geofencing is enforced by your company. Please turn on your location services on your device before clocking or you'll receive the following message:
Not in range
You are either not clocking in at your assigned office or are out of range. Please move as close to the centre of your office as possible. If this issue still persists, the Geofencing radius might not have been correctly selected. Please contact your Admin or HR so they can adjust it.
The date and time on your device is not synchronized
When receiving an "Invalid clock" message, it usually means the date and time on your device are not completely synchronized with global time. To fix it, follow this instruction:
On your device, go to Settings and check whether the date and time are set as Automatic
Switch it to Manual and update it correspondingly
If you are using a browser, clear the cache and cookies and try again
Your attendance was approved
Your line manager (or direct manager) will be tasked to approve your timesheet at the end of each Attendance cycle. If this action was made during your work shift, you would not be able to clock-out or edit your past attendances.
You can check whether your attendance has been approved or not in Attendance > My Attendance.
In this event, we recommend reporting this issue immediately to your Managers and then HR in charge. Your HR in charge (or Admin) can help reverting your attendance status so you will have the option to clock-out.
Your attendance was confirmed
Similar to the case above, the HR in charge will need to confirm your timesheet at the end of each Attendance cycle. If they confirmed your attendance during your shift, the clock-out option will be disabled.
You can check whether your attendance has been confirmed or not in Attendance > My Attendance.
Sadly, once attendance is confirmed, it can't be reverted. We suggest reporting it to your manager immediately so they can address the issue accordingly.
If you've checked all probable causes above and none is working for you, let us know the details of what's happening via chat or email us at firstname.lastname@example.org for the best support.