Common Login Issues

Trying to login but it doesn't work? Read this article to find a solution.

Updated over a week ago

There can be several explanations as to why you can't log in to your account. Here are the most popular reasons and how to fix them:

Forgot password

Forgot password is the popular cause of login issues. If you forget your password, click on "Forgot password?" to reset it. Click here to learn how.

Forgot Workplace URL

If you have forgotten your Workplace URL, click here and enter your email to log in.

Account hasn't been Activated

You will receive the error message "Check email to activate your account!" when your account has not been activated. To log in, you must first activate your account. Here's a step-by-step guide.

Be advised that the activation link will only be valid for 7 days. If it has expired, please contact your Admin and request a new activation link.

Misspelt Workplace URL/User name/Password

It's always a good idea to double-check what you typed and ensure you haven't left the CAPS LOCK button on or misspelt any letter.

If you have forgotten your Workplace URL, click here and enter your login email to find it.

Using wrong credentials

Make sure you don't log in using your personal email in place of your work email.

Email address was modified

Check with Admin to find out if your email address has been modified on Grove HR. In which case, you will need to log in using the new email address.

Error happens after a Bulk Import (or bulk update)

While Admin or HR in charge uses the Bulk import feature to mass update information, something may have gone wrong. If this happens, please ask the person in charge to contact our Customer Support.

If you can't find any workable solutions, please contact us by chat or email us at Our Customer Support team is always happy to assist.

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